Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services:

• Personal Information: Name, email address, payment information
• Account Information: Username, password, course progress, certification status
• Usage Data: IP address, browser type, device information, pages visited
• Performance Data: Lab completion times, assessment scores, skill metrics

2. How We Use Your Information

We use your information to provide, maintain, and improve our educational services:

• Provide access to courses and certification programs
• Track your learning progress and provide personalized recommendations
• Process payments and manage your account
• Send important service notifications and updates
• Analyze usage patterns to improve our platform
• Provide customer support and technical assistance

3. Information Sharing

We do not sell your personal information. We may share your information in limited circumstances:

• Service Providers: Trusted partners who help us operate our platform (payment processors, hosting services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly agree to sharing for specific purposes

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure hosting with reputable cloud providers
• Employee training on data protection practices

5. Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Export your course progress and achievement data
• Marketing: Opt-out of promotional communications

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how you use our services
• Preference Cookies: Remember your settings and preferences
• You can manage cookie preferences through your browser settings

7. Data Retention

We retain your information for as long as necessary to provide our services:

• Account information: While your account is active
• Course progress: Indefinitely to maintain certification records
• Usage data: Up to 3 years for analytics purposes
• Payment records: As required by law and accounting practices

8. International Data Transfers

Your information may be processed in countries outside your residence. We ensure adequate protection through:

• Standard contractual clauses with service providers
• Data processing agreements meeting international standards
• Regular audits of data handling practices

9. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through email or prominent notices on our platform. Your continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at privacy@endolum.io.